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HP Recommended
HP Pavilion 15 Notebook PC
Microsoft Windows 8.1 (64-bit)

I have windows 8.1.

I have downloaded windows 10 from the media creation tool and installing ,downloading was completed and window is updating 

then suddenly power cut in my house when  power came back i switch on the laptop and it says windows couldn't install .

(The installation failed in safe_os phase with an error during replicate_oc operation 0xc1900101-0x20006) error

 

what should i do now . 

should i re download the windows 10 or

is the file is  still downloaded in my pc how to search the file ?

1 REPLY 1
HP Recommended

@piyushkh04 We suggest using the HP recovery media to install the Windows 10 OS, If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

 

For details on how to perform a successful reset: click here

 

P.S: Welcome to HP Community 😉

 

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Riddle_Decipher
I am an HP Employee


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