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- the installation failed in safe_os phase with an error durin...

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05-15-2020 04:14 AM
I have windows 8.1.
I have downloaded windows 10 from the media creation tool and installing ,downloading was completed and window is updating
then suddenly power cut in my house when power came back i switch on the laptop and it says windows couldn't install .
(The installation failed in safe_os phase with an error during replicate_oc operation 0xc1900101-0x20006) error
what should i do now .
should i re download the windows 10 or
is the file is still downloaded in my pc how to search the file ?
05-25-2020 06:04 PM
@piyushkh04 We suggest using the HP recovery media to install the Windows 10 OS, If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps.
Or you may also attempt to download the same using the steps on this link: click here
For details on how to perform a successful reset: click here
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