the number keys on the right only work in the mode when you log in. It is not num lock

[lenamagnus]

HP Laptop Model 15s-eq2039no Serienumber Edited

the number keys on the right only work in the mode when you log in. It is not num lock. 

[Jerry_57]

HI @lenamagnus,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It seems you might be encountering an issue with the numeric keypad on your HP Laptop Model 15s-eq2039, where the keys only work in a specific mode upon logging in. Since it's not related to the num lock, there are a few things you can check or adjust:
 

Numeric Keypad Activation: Ensure that the Num Lock is definitely enabled, as sometimes it might appear off while being on. Press the Num Lock key to toggle it.
 

Keyboard Settings: Check the keyboard settings in Windows to ensure that they're set up correctly:
 

• Go to Settings > Ease of Access > Keyboard.
• Look for any options related to the numeric keypad, such as turning off Use numeric keypad to move the mouse around the screen.

Driver Update: Ensure that your keyboard drivers are up to date. You can check for driver updates via the Device Manager:
 

• Open Device Manager by right-clicking the Start button and selecting it from the list.
• Expand the Keyboards section, right-click on your keyboard device, and select Update driver.

Accessibility Features: Sometimes, accessibility features can alter how the numeric keypad works. Check if any such features are enabled:
 

• Go to Control Panel > Ease of Access Centre.
• Click on Make the keyboard easier to use and check if sticky keys or other features are enabled that might affect the keypad functionality.

BIOS/UEFI Settings: If none of the above work, checking your laptop's BIOS settings might be helpful to ensure that nothing is affecting the keyboard's operation at the firmware level.


I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support