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HP Recommended
HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fe0000 (77X84AV)
Microsoft Windows 11

the recovery attempt has failed. select one of the following buttons .. MOTHERBORD WAS CHANGED ALMOST 2 OR 3 PENDRIVES TEST BUT NOT SOLUTION ... HP TEAM TOUCH WITH US .. PLEASE SOLVED MY PROBLEMS. HP AGENT VISTED 2 TIMES THE FAILURE OF RECOVERY SYSTEAM .... ALOMST 1 MONTH MY TIME IS WASTE ...PLEASE HELP ME

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

This is a peer to peer forum.

 

We do not work for or represent HP.

 

Please contact HP customer service starting at the link below to interact with a HP support person.

 

Contact HP | HP® India

 

The only suggestion I can offer to get your notebook working again would be to use the Microsoft media creation tool to clean install W11.   Select the 2nd option to create a USB installation flash drive.

 

Download Windows 11 (microsoft.com)

 

Boot from the installation media and when you get to the part where you are asked, 'Where do you want to install Windows,' you will most likely see a message that states in substance that Windows can't find any drives to install on.

 

I have zipped up and attached the Intel storage controller drivers that Windows needs to find the drive.

 

The attached file is good for both W10 & W11.

 

Copy all of the files in both folders in the attached file to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the W10/W11 installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next and Windows should find the drive and install.

 

After W11 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fe0000 (77X84AV) Software and Driver Downloads | HP® Supp...

 

 

View solution in original post

1 REPLY 1
HP Recommended

This is a peer to peer forum.

 

We do not work for or represent HP.

 

Please contact HP customer service starting at the link below to interact with a HP support person.

 

Contact HP | HP® India

 

The only suggestion I can offer to get your notebook working again would be to use the Microsoft media creation tool to clean install W11.   Select the 2nd option to create a USB installation flash drive.

 

Download Windows 11 (microsoft.com)

 

Boot from the installation media and when you get to the part where you are asked, 'Where do you want to install Windows,' you will most likely see a message that states in substance that Windows can't find any drives to install on.

 

I have zipped up and attached the Intel storage controller drivers that Windows needs to find the drive.

 

The attached file is good for both W10 & W11.

 

Copy all of the files in both folders in the attached file to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the W10/W11 installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next and Windows should find the drive and install.

 

After W11 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fe0000 (77X84AV) Software and Driver Downloads | HP® Supp...

 

 

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