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‎05-13-2024 06:04 AM

HP Recommended
Product: HP Laptop PC 15s-du3000

when trying to install os in new SSD using hp cloud recovery this error i coming

the recovery attempt has failed select one of the following buttons..

save log  - details  -  retry

kindly help me to solve this issue

Category:
1 REPLY 1

‎05-13-2024 06:36 AM - edited ‎05-13-2024 06:38 AM

HP Recommended

This advice by @Paul_Tikkanen is valid for your system.

https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/HP-Omen-Computer-Recovery-attem...

 

I assume you went to

https://d34z73bbtpzgej.cloudfront.net/

and used the following instructions
Click here for instructions.

 

What is the model of the new SSD?  Can you provide a link to the new SSD?  Were there any reviews of the device you bought?

 

Did you attempt to clone the old SSD to the new one?

 

Thank you for using HP products and posting to the community.
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