the screen is blurry

[RG2026]

the screen is blurry , the cusor is not working even if i use the mouse is not moving

[Deep_World]

Hi @RG2026,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• The exact HP model of your device.
• Whether you are using a wired or wireless mouse, and if you’ve tried another mouse.
• If the issue started suddenly or after a recent update, driver installation, or hardware change.
• Whether the keyboard is still responsive (e.g., pressing Ctrl + Alt + Del).

In the meantime, here are a few troubleshooting steps you can try:

1. Check Display Settings
   • Press Windows key + Ctrl + Shift + B to refresh the graphics driver.
   • If the screen clears up, adjust resolution by going to Settings → System → Display.
2. Test the Mouse
   • If using a wireless mouse, replace the batteries or reconnect the USB receiver.
   • Try plugging in a different mouse to rule out hardware failure.
3. Restart in Safe Mode
   • Restart your PC and press F8 or hold Shift while clicking Restart.
   • Choose Troubleshoot → Advanced options → Startup Settings → Enable Safe Mode.
   • Check if the cursor works in Safe Mode. If it does, the issue may be driver-related.
4. Update Graphics and Input Drivers
   • Open HP Support Assistant and run “Check for updates.”
   • Install any pending driver updates, especially for graphics and input devices.
5. Run HP Hardware Diagnostics

• Restart your PC and press F2 repeatedly.
• Run the System Test to check for hardware issues with display or input devices.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World