there is any possible to data lose

[anna1116]

there is any possible to data lose

how to fix  without any data lose .

[zoey7886]

@anna1116, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Fixing Data Loss Issues on HP Devices! 

We're thrilled to have the opportunity to assist you and provide a solution.  

In case you are experiencing potential data loss issues with your HP device, here are a few steps you can take to attempt to resolve the problem without losing your data:

Run Diagnostics Utility:

• Refer to the diagnostics utility provided by HP to identify any underlying issues with your device.

Check Cables and Connections:

• Ensure that all cables, including power cables and data cables, are securely connected.

Use the Restore Plus! CD/DVD:

• HP provides a Restore Plus! CD/DVD that allows you to restore the original operating system and factory-installed software. CAUTION: Running the Restore Plus! CD/DVD will erase all data on the hard drive, so be sure to back up your data first if possible.

Run the Drive Protection System (DPS) Self-Test:

• If your HP device supports it, run the DPS Self-Test in Computer Setup to check for drive issues.

Boot into Safe Mode:

• Try booting the computer into Safe Mode and use "Last Known Configuration" to resolve issues without loading all drivers.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,