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‎10-27-2025 01:09 AM

HP Recommended

I need an update on a following ticket number: 1152338

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1 REPLY 1

‎10-29-2025 01:55 PM

HP Recommended

Hi @Philanii,

 

Thank you for reaching out.

Could you please share the 10-digit case ID via private message that was sent to you via email?
Also, may I know where you received the ticket number 1152338 from? HP usually issues only 10-digit case IDs for support reference.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Once I have that information, I’ll be able to check the status for you.

Best regards,

Kuroi_Kenshi
I am an HP Employee

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