to crome or edge or any other my computer says not resonding wait or says wrong path

[sassygrl]

i am not any good at computer in general and I don't know operating systems from anything else so I'm not sure in which category or where the problem lies. When i try going online using Microsoft r edge or google Crome/. i get either not responding or wrong path? i don't know what those mean. I have worked online lots of times and I am doing it the same way I always do. this is a new computer, but I can't imagine its ant different.    I Would appreciate any help at all. 

[A_Gayathri]

Hi @sassygrl ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your new HP laptop. Let's try to troubleshoot the problem step by step:

Check Internet Connection:

• Ensure that your laptop is connected to the internet. You can check this by opening a web browser and trying to load a simple website, like www.google.com.

Browser Troubleshooting:

• If you're having issues with both Microsoft Edge and Google Chrome, the problem might be related to the internet connection or a system-wide issue. Try the following:
  • Close all open browser windows.
  • Reopen the browser and try accessing a website again.

Check for Windows Updates:

• Make sure your Windows operating system is up-to-date. To check for updates:
  • Click on the Start button.
  • Go to Settings (gear icon).
  • Click on "Update & Security."
  • Click on "Windows Update" and check for updates.

Clear Browser Cache:

• If the issue persists, try clearing the cache in your browsers. Here's how to do it for Edge and Chrome:
  • For Microsoft Edge: Open Edge, click on the three dots in the top-right corner, go to "History," and click on "Clear browsing data."
  • For Google Chrome: Open Chrome, click on the three dots in the top-right corner, go to "History," and click on "Clear browsing data."

Run a System Scan:

• Run a full system scan using your antivirus software to make sure there are no malware or security issues affecting your system.

Check Default Browser Setting:

• Confirm that your default web browser is set correctly. To check this:
  • Go to Settings > Apps > Default apps. Make sure your preferred browser is set as the default.

Reset Browser Settings:

• If the issue persists, you may want to reset your browser settings. This will clear any customizations but may help resolve the problem.

Check File Paths:

• If you're encountering a "wrong path" error, make sure that you are entering the correct URLs in the address bar. Check for typos and ensure you're using a valid web address.

I hope this helps. 

Take care and have a good day.-

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