touchpad not working properly when i2c hid device is error

[sohite]

touchpad not working properly when its show i2c hid device error.

[Sneha_01]

Hi @sohite,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your touchpad isn't working properly due to an I2C HID device error, here are steps to troubleshoot the issue:

1. Update Touchpad Drivers

1. Press Windows + X and select Device Manager.
2. Expand Mice and other pointing devices and locate your touchpad.
3. Right-click on it and select Update driver. Choose Search automatically for updated driver software.

2. Check for I2C HID Device

1. In Device Manager, look for I2C HID Device under Human Interface Devices.
2. Right-click it and select Update driver or Uninstall device (it will reinstall on reboot).

3. Reinstall Touchpad Drivers

• You can also reinstall the touchpad drivers:
  1. Right-click on your touchpad in Device Manager and select Uninstall device.
  2. Restart your laptop, and it should reinstall the driver automatically.

4. Run the Hardware Troubleshooter

1. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
2. Select Hardware and Devices and run the troubleshooter.

5. Check for Windows Updates

• Make sure your system is up to date:
  1. Go to Settings > Update & Security > Windows Update and check for updates.

6. Check Touchpad Settings

1. Go to Settings > Devices > Touchpad.
2. Ensure the touchpad is enabled and check the settings for sensitivity and gestures.

7. Reset the BIOS

• If the issue persists, you might consider resetting your BIOS to default settings:
  1. Restart your laptop and enter BIOS (usually by pressing F10 or Esc during startup).
  2. Find the option to reset to default settings.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support