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touchpad/pointer not working

HP Recommended
Chrome OS

Hi I have a touch screen hp chromebook, randomly my pointer disappeared and my touchpad isnt working. I did a "hard reset" by pressing the restart and power button. That did not work. I did the powerwash and that did not work. I went into settings and "touchpad" was not there. When I go into "advanced" settings "system" was no where to be found.  

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