trying to find the recovery file for a HP chromebook 14-SMB The model # is Falco c2b-c2l-p83

[Pontiac-130]

trying to find the recovery file for a HP chromebook 14-SMB The model # is Falco c2b-c2l-p83 which is listed on the recovery screen at the bottom.  In fact HP Chromebook 14-SMB shows up no where?   I went to the Chromebook recovery utility and Falco C2B-C2L-P83 is not listed as an option?   Any suggestions?

[Echo_Lake]

@Pontiac-130

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

A system recovery completely erases any local files or settings and returns the computer to its original factory-shipped state.

• If a hard reset does not resolve your issue OR your Chromebook shows the error message Chrome OS is missing or damaged, you might need to perform a system recovery. For detailed instructions go to Chromebook Help Center and search for Recover your Chromebook.

  

• If a system recovery still does not resolve the issue, contact HP support. To check the warranty of your laptop, go to HP Customer Support - Product Warranty Check.

Hope this helps! Keep me posted for further assistance.
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