trying to fix Critical dead process problem - led to Boot device not found issue [panic]

[Idespiran]

I have gotten into trouble, when trying to follow all the guides and support from HP support. It started with unexpected restarts and the Blue screen with the text Critical Dead process. When this happend I scanned the computer to look for virus and malware - with both Windows scan - and my own scan (called Webroot). No troubles there. Then I reset my computer to an earlier version. For a while the computer were OK. But then the issue came back.

I then followed all the suggestions that is there on my computer - with HP Support Manager. With no success. After many restarts I uninstalled many of program and rinsed my computer from all private files. I even did a Disk Cleaning...  but that didn't help either. All these health controls says that the computer is in good condition.

Finally I choosed to RESET option that is built into the computer - the one that resets the whole thing back to factory settings..... But that didn't work at all - after this I just got the Boot Device couldn't be found message. 

After this I have done all the steps on HP support page - reset Bios default - Hard reset (holding the power button 15 s) etc... But I still have the Boot Device issue. But I do not have a reset thing on a Flash USB or anything. I have now tried to find somthing to download and to put on a USB, but couldn't get this from HP. And now I am kind of lost...

Can I fix a black screen (Boot device could'nt be found) with a tool or trick that could be found and download from the internet? I don't have a Reset or Recover Media... This is my question...

Tiina

[iomare · Accepted solution]

Hi Tiina,

First try performing HP hardware diagnostics on the system. Here is link to HP support page showing how to perform these tests. Try the fast test under heading "perform tests when Windows does not start"

https://support.hp.com/sg-en/document/c03467259

You can also download the media creation tool from Microsoft on different PC and run to create a bootable pendrive with Windows 10 on it. Then try to perform a clean install with this drive, (No product key needed)

https://www.microsoft.com/en-us/software-download/windows10

Hope it helps,

David

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[Idespiran]

Okej, thanks for quick response. I tried both and ja, I got the message saying that there is no harddrive found. Can't remember the exact words but at this point it seems to be the best to send it to a computer repair person.... So I did.

Tiina 🙃