trying to reinstall Windows, installation media doesn't see drives

[jayyenn]

I just bought a new HP laptop HP 17-cn0008ca with a Core i5-1135G7, 256GB SSD, 1TB HDD.

I want to wipe the SSD to have a fresh install. Not a factory reset, I want to wipe the drive and reinstall Windows.

The problem is when I boot with the installation media it doesn't see the drives.

I've tried following the instructions here: https://support.hp.com/ca-en/document/c06983517 but when I try to Download IRST drivers from the HP Software and Drivers page the only thing under "Driver-Storage" is a Realtek Card Reader Driver.

Any help is appreciated.

[VH2000]

You made a fundamental error. With a simple PowerShell command you should have saved your drivers .

(Export-WindowsDriver -Online -Destination "path to Driver_Backup")

https://support.hp.com/nz-en/drivers/selfservice/hp-17.3-inch-laptop-pc-17-c0000/2100371409/model/21...

[iomare · Accepted solution]

Hi,

You need to look at Chipset drivers

Here is the one you need

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-17.3-inch-laptop-pc-17-c0000/210037140...

Hope it helps,

David

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