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jayyenn
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Solved!

trying to reinstall Windows, installation media doesn't see drives

HP Recommended
Laptop 17-cn0008ca
Microsoft Windows 10 (64-bit)

I just bought a new HP laptop HP 17-cn0008ca with a Core i5-1135G7, 256GB SSD, 1TB HDD.

I want to wipe the SSD to have a fresh install. Not a factory reset, I want to wipe the drive and reinstall Windows.

The problem is when I boot with the installation media it doesn't see the drives.

I've tried following the instructions here: https://support.hp.com/ca-en/document/c06983517 but when I try to Download IRST drivers from the HP Software and Drivers page the only thing under "Driver-Storage" is a Realtek Card Reader Driver.

Any help is appreciated.

 

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iomare
Level 15
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Message 3 of 3
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HP Recommended

Hi,

You need to look at Chipset drivers

iomare_0-1633946250189.png

 

Here is the one you need

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-17.3-inch-laptop-pc-17-c0000/210037140...

 

Hope it helps,

David

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Please click on accept a solution if answered your question

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VH2000
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HP Recommended

You made a fundamental error. With a simple PowerShell command you should have saved your drivers .

(Export-WindowsDriver -Online -Destination "path to Driver_Backup")

https://support.hp.com/nz-en/drivers/selfservice/hp-17.3-inch-laptop-pc-17-c0000/2100371409/model/21...

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iomare
Level 15
Level 15
12,149 12,087 2,413 4,934
Message 3 of 3
Flag Post
HP Recommended

Hi,

You need to look at Chipset drivers

iomare_0-1633946250189.png

 

Here is the one you need

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-17.3-inch-laptop-pc-17-c0000/210037140...

 

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept a solution if answered your question

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
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