trying to reset my 17z-cp, windows 11

[JohnnyLee]

Stop Code: IRQL NOT LESS OR EQUAL
What Failed: NTOSKRNL.EXE

Trying to reset my 17z-cp, windows 11, but pc will not let me enter security key for network. To re-install windows via network. No keyboard response, numbers or letters.

Please Help

Stuck in constant loop... 
Stop Code: IRQL NOT LESS OR EQUAL
What Failed: NTOSKRNL.EXE

[Jerry_57]

Hi @JohnnyLee,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

It seems you are encountering a complex issue with your HP 17z-cp laptop involving a continuous loop of errors related to Windows and possible hardware or software conflicts. Here's a step-by-step guide to help you troubleshoot and potentially resolve the issue:
 

Steps to Resolve IRQL NOT LESS OR EQUAL Error

Hard Reset the Laptop:
 

• Turn off the computer completely.
• Disconnect all external devices (printers, USB drives).
• Disconnect the AC adapter and remove the battery.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and AC adapter.
• Turn on the laptop.

Access Safe Mode:
 

• Restart your computer.
• As it boots up, press the F8 key repeatedly until you see the Advanced Boot Options menu.
• Select "Safe Mode" and press Enter.
• If "Safe Mode" is not working, try "Safe Mode with Networking" to determine if it’s a network-related issue.

Update or Rollback Drivers:
 

• Once in Safe Mode, open Device Manager.
• Look for any devices with a yellow exclamation mark, indicating a driver issue.
• Right-click on the device and choose "Update Driver" or "Rollback Driver". Especially check network adapters and display drivers.

Run System File Checker:
 

• In the search box, type cmd, right-click on "Command Prompt", and select "Run as administrator".
• Type sfc /scannow and press Enter. This command will scan and repair missing or corrupted system files.

Check for Windows Updates:
 

• Go to Settings > Update & Security > Windows Update, and check for updates.
• Install any pending updates that might resolve system errors.

Perform System Restore:
 

• Type "System Restore" in the search bar and select "Create a restore point".
   
• Choose "System Restore" from the System Properties window.
   
• Follow the prompts to restore your computer to a previous state before the issue occurred.

Reinstall Windows using a USB Bootable Drive:
 

• If network installation is not possible due to key entry issues, consider creating a bootable USB with Windows 11.
   
• Use the Windows Media Creation Tool to create this bootable drive.
   
• Restart your laptop and boot it from the USB drive to reinstall Windows.
   

I hope this will help.

 

Take care and have a good day.

Jerry_57
HP Support