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Locked

‎05-24-2024 12:16 AM

HP Recommended
Operating System: Microsoft Windows 11

unable to login to my HP laptop after an issue causing the system to spew the same error "something went wrong and your PIN isnt availible" i managed to follow some instructions on getting into the hidden admin profile to see if i could reset it, but it wont let me do anything outside of searching through the settings, no access to the internet, no access to just about everything. Any and all help will be greatly appreciated!

1 REPLY 1

‎05-24-2024 09:14 AM

HP Recommended

Hey @TexasSnowWolf,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

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