Hello @tx018
You have the right contacts, a.k.a. here 😎
Welcome to the HP Support Community !
If you face difficulties ordering from HP website, you may also try ordering one from here (3rd party trusted supplier) >> http://www.computersurgeons.com/p-32698-windows-10-home-64-recovery-kit-part-number-l36701-001-for-n...
The URL I posted above is for the recovery media for your phone.
Also, note that ordering a recovery media is sort of obsolete nowadays.
You may create your own recovery media by using HP Cloud Recovery software -> here is more info -> https://support.hp.com/us-en/document/c06162205
Your model is supported
A third alternative I could offer is performing fresh clean vanilla Windows 10 installation. Check the attached PDF file below for more information
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