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‎03-02-2021 10:10 AM

HP Recommended
Product: N3Y03EA#ABVZ
Operating System: Microsoft Windows 10 (64-bit)

Dati del computer

PRODOCT N3Y03EA#ABZ

Model 15-af041nl

Warrenty 1y1y0y

Masterizzatore DVD SuperMulti

Ho installa to win 10 sostituendo win 8.1 e ho avuto la brutta sorpresa che l'unità ottica non legge cd e dvd. mi sollecita ad inserire un disco.

Grazie per l'attenzione

Franchi

2 REPLIES 2

‎03-02-2021 10:16 AM

HP Recommended

Hi there! Thank you for visiting our English HP Support Community! 🙂

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Thank you for your understanding.

 

Kind regards,

 

BiancaS.

 

 

I work on behalf of HP.
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‎03-02-2021 10:29 AM

HP Recommended

Hi, @Franchi 

 

W10 does not have built in DVD playing software.

 

You need to install the W10 DVD playing software from your notebook's support page.

 

Questo pacchetto fornisce il software CyberLink Power Media Player per i modelli di notebook compatibili sui quali è in esecuzione un sistema operativo supportato. Il software CyberLink Power Media Player consente agli utenti di visualizzare dischi Blu-ray (BD) e DVD e supporta un'ampia varietà di formati video e audio.

 

https://ftp.hp.com/pub/softpaq/sp79001-79500/sp79320.exe

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