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‎05-10-2017 01:11 PM - edited ‎05-10-2017 01:12 PM

HP Recommended
Product: HP Pavilion 15-n225se
Operating System: Microsoft Windows 8.1 (64-bit)

i have issues with installing 1 driver . in device manager they are listed as unknown device... "The drivers for this device are not installed."

 

 

hp pavillion 15 notebook pc 15-n225se , windows 8.1Untitled.png

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-10-2017 01:19 PM

HP Recommended

Hi,

 

Please use following instructions to get missing hardware id's then post back:

   http://www.wikihow.com/Find-Hardware-ID

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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3 REPLIES 3

‎05-10-2017 01:19 PM

HP Recommended

Hi,

 

Please use following instructions to get missing hardware id's then post back:

   http://www.wikihow.com/Find-Hardware-ID

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎05-11-2017 04:43 AM

HP Recommended

tnx a lot!

 

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‎09-16-2017 02:42 PM

HP Recommended

Regarding the HP Pavilion 15-n096sa laptop with the same issue.

After installing Windows 8.1 using a Microsoft disk and updating, Device Manager showed two uninstalled device drivers.

Checking the vendor (VEN_xxxx) and device (DEV_xxxx) in Device Manager / Properties of uninstalled device / Details tab / Property = Hardware IDs on website www.pcidatabase.com showed the following.

1. SM Bus Controller
Intel(R) 8 Series SMBus Controller
Download and run the SetupChipset.exe program from the Intel website.
https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-?pr...
(correct 2017-09-16)

2. Unknown Device
HP 3D DriveGuard or HP ProtectSmart or HP Mobile Data Protection Sensor
Download from the HP website.
https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-n000-notebook-pc-series/5401225/mode...
(correct 2017-09-16)

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