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DaniJ1974 Tutor
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unknown device ACPI\HPQ6007\3&11583659&0

Microsoft Windows 8.1 (64-bit)

Hi,

 

I have an HP laptop with the below info:

 

HP Pavilion 15-n043ee Notebook PC

Serial Number:   personal information removed
Product Number:   F4U23EA

 

I lost my windows recovery disk and reinstalled windows 8.1 but i have one driver missing

Unknwn Device

 

Device ACPI\HPQ6007\3&11583659&0 was configured.

 

resource type: IRQ

resource settings 0x000000 1E (30)

 

Device ACPI\HPQ6007\3&11583659&0 was configured.

Driver Name: null
Class Guid: {00000000-0000-0000-0000-000000000000}
Driver Date:
Driver Version:
Driver Provider:
Driver Section:
Driver Rank: 0x0
Matching Device Id:
Outranked Drivers:
Device Updated: false

 

Also i need a way to make recovery discs.

 

Thanks

 

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unknown device ACPI\HPQ6007\3&11583659&0

Hi,

 

Download and install HP 3D DriveGuard on the following link.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63786.exe

 

Regarding your Recovery Media, if you've already created a set, you can always order a replacement through HP - the cost varies a little depending where you live, but they're generally inexpensive.  You can order a replacement set of Recovery Discs starting on the link below.

 

Order HP Recovery Discs.

 

If you have any problem with this link, order them directly from HP.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

Regards,

 

DP-K

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DaniJ1974 Tutor
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unknown device ACPI\HPQ6007\3&11583659&0

Hi David PK

 

Thank you so much for yoru help. problem solved.

 

As for my recovery Discs, well I haven't got the chance to creat at all. So if you can help me finding a way to creat and save a set it will be great.

 

Thank you

 

Dani J

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unknown device ACPI\HPQ6007\3&11583659&0

Hi,

 

You're welcome :generic:

 

You can only use the Recovery  Media Creator to create 1 set of Recovery Media ( this restriction is to comply with Microsofts oem T&Cs ) - if you haven't created a set, see the guide on the following link.

 

http://support.hp.com/us-en/product/HP-ENVY-x2-11/5296226/model/5336701/document/c03481733

 

Regards,

 

DP-K

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DaniJ1974 Tutor
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unknown device ACPI\HPQ6007\3&11583659&0

Hi David,

 

First thanks for yoru support.

I have followed the steps in the link attached but what I am receivign is the follows:

 

steps:

1 - disconnecting from internet and pressing the  wifi off putting my laptop in airplane mode.

2- pressing win q

3- writting recovery manager and pressing enter

 

what i get is:

YOUR LAPTOP IS NOT CONNECTED TO THE INTERNET CHECK YORU INTERNET AND THEN TRY AGAIN.

 

I have done so and only received a kind of Q&A.

 

I do nto know what is going on but what I need is a way to make receovery disks.

 

Thanks

 

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Hi,

 

Can you let me know the full version of the operating system that the notebook originally shipped with?

 

Regards,

 

DP-K

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DaniJ1974 Tutor
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Hi,

 

It was shipped with Windows 8 64bit.

But due to system errors and virus caught, i had to format the laptop and install windows 8.1 pro 64 bit.

 

Thanks

 

Dani

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Hi Dani,

 

Unfortunately, formatting the original OS will have lost the Recovery Media Creator application - there is no seperate download for this ( even if your Recovery Partition is intact ).

 

At this point, you really have 2 main options.

 

1.  Order a replacement set of Recovery Media Order HP Recovery Discs.

 

2.  Here's an alternative to purchasing Recovery Media from HP.

 

Download the Windows 8 Image file on the following link - note that this Image file is subject to a download cap, so you may need to try over a period of a few hours before the download starts successfully.

 

https://docs.google.com/file/d/0B0W9PBigPy94aVJWSndyTFNFMzg/edit?pli=1

 

If you need a utility to create a bootable Flash Drive for this Image, try the free application below.

 

http://rufus.akeo.ie/

 

As your notebook shipped with Windows 8, the product key is encrypted in your bios chip and will be automatically read during installation.

 

Additional software and drivers you may require can be found Here.

 

Regards,

 

DP-K

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DaniJ1974 Tutor
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Hi David,

 

I think I will go with your first option of ordering a new set.

 

Another question will be I have come across one final thing in the Other devices:

- 3D Video Controller 

- PCI Device

 

Can you please check and advise me with the solution.

 

Thanking you for yoru usual support.

 

Dani

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Hi Dani,

 

Go into Device Manager, right click on the problem device and select Properties.  Click the Details tab, choose Hardware Ids from the dropdown box and post back with the details shown under Value.  Do this for both devices.

 

Best regards,

 

DP-K

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