unknown device

[Kerem_1]

(sorry for my bad english)

recently my laptop really slowed down and started to crash. I formated it, I unistalled the amd driver and re-installed it. I updated the bios but nothing fixed my laptop and I relaized there is a unkown device.

this is all the thing I found out

Device ACPI\ASD0001\2&daba3ff&1 was configured.

Driver Name: oem12.inf
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Driver Date: 11/08/2015
Driver Version: 1.2.0.34
Driver Provider: Advanced Mirco Devices, Inc
Driver Section: AmdAS4
Driver Rank: 0xFF0001
Matching Device Id: ACPI\ASD0001
Outranked Drivers:
Device Updated: false
Parent Device: ACPI_HAL\PNP0C08\0

Device ACPI\ASD0001\2&daba3ff&1 was started.

Driver Name: oem12.inf
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Service: AmdAS4
Lower Filters:
Upper Filters:

[GBL84]

@Kerem_1,

Please check if the below zip file works for you.

Unzip the file to its folder.  Do not do anything with the files in the folder.

Go to the device manager and click on the ASD device needing drivers.

Click on the driver tab.  Click on Update Driver.  Select the Browse my computer for driver software option and browse to the driver folder you unzipped.  Make sure the Include Subfolders box is checked and see if the driver installs that way.

Then reboot.

 

AMD ASD WB64A.zip ‏69 KB

Hope this helps, for any further queries reply to the post and feel free to join us again !!

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Thank You,

GBL84

I am not an HP Employee

[Kerem_1]

thank you for your help. I downloaded and istalled the folder you attached and I got some performance increase but my computer is still slow.

[GBL84 · Accepted solution]

@Kerem_1,

You're very Welcome !!

Did the unknown device issue resolve !!!

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee