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Locked

‎03-20-2020 02:18 PM

HP Recommended
Product: 17-x020NR
Operating System: Microsoft Windows 10 (64-bit)

using 1TB empty thumb drive - trying to use downloaded hp cloud recovery but failing near end of procedure - it indicates i should send the hp support log package file attachment to hp support - cannot find where to send it

1 REPLY 1

‎03-20-2020 02:52 PM

HP Recommended

@mehall1 

 

Please use 32GB thumb drive and try again

 

Regards.

BH
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