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Locked

‎09-05-2024 04:47 PM

HP Recommended
Product: HP Notebook - 15-db0004dx

I am locked out of Microsoft Outlook, so I can't even get into my laptop. I have contacted Microsoft and never heard back from them. So I need to know how to factory reset the computer so I can get back to using it.

Category:
1 REPLY 1

‎09-06-2024 08:57 AM

HP Recommended

Hey @Neppie,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

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