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‎10-01-2017 03:12 PM

HP Recommended
Product: hp 255 g3 notebook
Operating System: Microsoft Windows 8.1 (64-bit)

i hav virus inmy laptop whic stop som keyboard keys and stop some process in the operating ystm some times and active the first icon in all active widoow and the mouse  acting in stang wy , i have tied all free antivirus  and all  tolls and done restore for many times  but that  not working.

please i need your help

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-01-2017 03:16 PM

HP Recommended

Hi.

Welcome to forum yaman1.

There are some excellent tools for virus removal, you can check the following link (information in Spanish):

https://h30467.www3.hp.com/t5/Consejos-de-Expertos-para-notebooks/Programa-para-eliminar-malware-spy...

https://h30467.www3.hp.com/t5/Consejos-de-Expertos-para-notebooks/Antivirus-de-arranque-para-elimina...

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

View solution in original post

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2 REPLIES 2

‎10-01-2017 03:16 PM

HP Recommended

Hi.

Welcome to forum yaman1.

There are some excellent tools for virus removal, you can check the following link (information in Spanish):

https://h30467.www3.hp.com/t5/Consejos-de-Expertos-para-notebooks/Programa-para-eliminar-malware-spy...

https://h30467.www3.hp.com/t5/Consejos-de-Expertos-para-notebooks/Antivirus-de-arranque-para-elimina...

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No

‎07-13-2018 02:37 AM

HP Recommended

thanks for reply, i get ride from virus but some keys is stii not working and have fail number PGE2S2-80L962-XD7WLJ-G1KM13

i hope i will get help

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