visit www.hp.com/go/techcenter/PCDIags

[PR24]

my computer is telling me to visit www.hp.com/go/tectcenter/PCDiags after running system quick test

[iomare · Accepted solution]

Hi,

When you run the tests do you get any failure id? or do all the tests pass?

Let me know,

David

[PR24]

i got a failure id : OU72MW-93597L-XD7UQJ-60DH03

[iomare]

The failure id means that "Hard Disk 1 SMART Hard Drive Detects Imminent Failure"

If you are still able to boot into the PC you need to backup your personal files to an external drive. 

You will need to replace the hard drive.

If you provide the exact model or product number of the PC, I can provide a guide on how to replace the drive. Here is link to HP support page showing how to find it. I believe it is HP 250 G5:

https://support.hp.com/si-en/document/c00033108

Let me know,

David

[PR24]

It is HP 250 G5

[iomare]

You will need to replace hard drive.

What you need is a new 2.5" SATA3 hard drive from your preferred brand (Seagate, WD... and capacity (2 TB limit because of thickness of drive)

On page 60 of service manual you can see the steps to upgrade drive:

http://h10032.www1.hp.com/ctg/Manual/c05087748

You can also take a look at these videos which can help with fix

http://h20574.www2.hp.com/results.htm?SID=10180321&MEID=DCF73E2E-B847-414F-A43F-52FCC65135C9

Example:

https://www.amazon.com/Seagate-BarraCuda-2-5-Inch-Internal-ST1000LM048/dp/B01LYNQXCP/ref=sr_1_2?ie=U...

or you could opt for an SSD such as the 2.5" Samsung 860evo which would increase everyday performance of the PC.

You will need to reinstall the OS on the drive, either by using recovery disks, migrating a backup image or by downloading media creation tool from Microsoft on different PC, running and creating a bootable pendrive with the OS on it on different computer. (there is explanation on the Microsoft web page on how to create the pendrive) Windows will automatically activate once installed and connected to Internet. 

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS. So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off PC by holding power button. Press power button and immediately keep pressing ESC  until startup menu appears and then press F9 and choose the pendrive in boot menu. Once it boots from pendrive follow the procedure to install Windows. You do not need a product key as it is in the firmware. Windows will automatically activate once installed and connected to internet.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you  can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-250-g5-notebook-pc/10180321/manuals

Once you replace the drive you can use a SATA to USB adapter to connect the old drive to the PC and try to recover your personal files. It will work like an external drive. You will need to go to the old user folder on the drive and copy your personal files. When you try to open the User folder it will ask for administrator authorization and can take some time to open (even 10 minutes) as all the files in the folder will need to get security authorization.

Now if the drive does not work externally, you can send it to a data recovery service which will dismantle the drive and try to recover the files. Usually real expensive.

Hope it helps,

David

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