warranty PC replacement

[RW89]

Hi, I have a PC here with 8months left on its warranty, the PC its self does not turn on. Where would I go in getting this replaced. Thanks 

[Dragon-Fur]

@RW89 

Welcome to the HP English Community --

Submit a case to HP Support for in-Warranty repair.

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Reminders - READ

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

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[RW89]

HI, there the pc product number is 287SSAV and there is no failure code I can put in with the link that you sent me to follow the process as the pc is not turning on at all and think the issue is a fried motherboard so how would we go on with doing the warranty process without the failure code? Thanks RW  

[Dragon-Fur]

@RW89 

The key to submission to HP Support is whether the device is in-Warranty.

You will need the Serial Number to complete the submission.

The device should be in your control (as in you have it with you) -- it is not necessary that the device can be switched on.

Error codes are nice -- my understanding is that you need not have that information to start the process.

Submit a Warranty Repair case - describe the issue in the submission and go from there.

Thanks for not posting serial number or other information here -- 

Our HP Community is not HP Support; we cannot make use of any private information.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"