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- warranty mismatch, new pc

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03-28-2024 05:09 PM
I bought a new victus 16 from amazon, not only a USB port is damaged (cracked on the plastic), but the warranty started in may 2023 and is now expiring! That's not acceptable. Is my pc already used/returned product? How can i solve this situation?
03-28-2024 05:36 PM
The warranty starts when the computer is BUILT at the factory, not when it is PURCHASED. So, if it sits in a warehouse for 9 months, when it is bought, it will only have 3 months left on the HP warranty,
You have to Register it in order to reset the warranty end date: https://register.hp.com/americas/flowPage/registration/index.do?execution=e1s1&cc=US&lang=en
This is NOT something we can do for you.
I am a volunteer and I do not work for, nor represent, HP