we could not find a fingerprint scanner compatible with windows hello fingerprint

[immy4]

we could not find a fingerprint scanner compatible with windows hello fingerprint

[Pallipurath]

Hi @immy4 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint" on your HP laptop, it usually indicates that Windows is unable to detect the fingerprint reader due to a driver, BIOS, hardware, or Windows configuration issue. I would request you to please follow the steps:

Confirm the Laptop Has a Fingerprint Reader

• Check whether your HP laptop model is equipped with a fingerprint reader.
• Some HP models are sold in different configurations, and not all include a fingerprint sensor.

Check Device Manager

• Press Windows + X and select Device Manager.
• Expand Biometric devices.
• If the fingerprint device is listed:
• Right-click it and select Enable device (if disabled).
• Right-click again and choose Update driver.
• If Biometric devices is missing:
• Expand Unknown devices, Human Interface Devices, or Other devices.
• Look for any device with a yellow warning icon.

Enable Biometrics in Windows

• Press Windows + R, type gpedit.msc, and press Enter (Windows Pro/Enterprise only).
• Navigate to: Computer Configuration > Administrative Templates > Windows Components > Biometrics
• Ensure the following policies are set to Enabled:
• Allow the use of biometrics
• Allow users to log on using biometrics

Reinstall the Fingerprint Driver

• Open Device Manager.
• Right-click the fingerprint device.
• Select Uninstall device.
• Check Delete the driver software
• Restart the computer.
• Install the latest fingerprint driver from the HP Support website for your specific laptop model.

Run Windows Update

• Go to Settings > Windows Update.
• Click Check for updates.
• Install all:
• Windows updates
• Optional updates
• Driver updates
• Restart the PC.

Hope this helps, Please revert if the issue persists and share the model Number of the Laptop.

Take care and have an amazing day!