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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
If this was caused by a Microsoft Windows 11 update then you need to roll back the driver to the previous camera driver.
Did you try rolling back the camera driver?
It could be the camera driver or the USB driver if the camera is connected to the USB. Many internal cameras are connected to the USB.
In the pictures below you would select the camera driver and then look for 'rollback'
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If camera driver is the problem
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If the problem is the wrong USB driver for the camera
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If you cannot rollback the driver then try to find the best one or let windows try. One way is to just uninstall the camera and reboot as described in this official HP document..
The below post, unfortunately, is complicated but is useful if there there is no camera drivers at the HP website to download.
https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/HP-Wide-Vision-HD-Camera-DRIVERS/m-p/82160...
Let me know if you need more help
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