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‎02-19-2017 04:39 AM

HP Recommended
Product: compaq
Operating System: Microsoft Windows 7 (32-bit)
My laptop didn't boot and it ask me to visit hp.com\go\techcenter.startup.. please what can I do, thank you and excellent to you website.
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-19-2017 04:45 AM - last edited on ‎08-22-2024 07:02 AM by

HP Recommended

Hi,


Tap away F2 key as soon as you power on laptop. Do extensive hard drive and memory tests. Let it finish.

What is your laptop full model name, product number?
https://support.hp.com/us-en/document/ish_2039298-1862169-16


Was it pre installed with Windows OS from factory?

Do you have recovery USB/DVD created after first setup of this notebook?

Have you backed up your important data from this laptop?


Regards

Visruth

View solution in original post

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3 REPLIES 3

‎02-19-2017 04:45 AM - last edited on ‎08-22-2024 07:02 AM by

HP Recommended

Hi,


Tap away F2 key as soon as you power on laptop. Do extensive hard drive and memory tests. Let it finish.

What is your laptop full model name, product number?
https://support.hp.com/us-en/document/ish_2039298-1862169-16


Was it pre installed with Windows OS from factory?

Do you have recovery USB/DVD created after first setup of this notebook?

Have you backed up your important data from this laptop?


Regards

Visruth

Was this reply helpful? Yes No

‎02-19-2017 05:27 AM - last edited on ‎02-19-2017 10:03 AM by Retired

HP Recommended

I have tap away the F2, but the hard disk test is only 2% full process. I don't know if it's window OS from factory because I dont bought it new. I don't know the full model name but the
Product number is: XR426EA#ACQ
Processor type is: Pentium (R) Daul 1-Core CPU T4500
Notebook model: Presario CQ56 Note PC.
Thank you forgetting back to me, please get back to me and help me to solve the problem.

Was this reply helpful? Yes No

‎02-19-2017 06:01 AM

HP Recommended
Hi,


Your laptop: http://support.hp.com/us-en/product/Compaq-Presario-CQ56-Notebook-PC-series/4247498/model/4300848/do...

It came with Windows 7 Home Premium 64-bit from factory.

Manual: http://h10032.www1.hp.com/ctg/Manual/c02657369

Are you not able to finish extensive hard drive and memory tests?

Have you created HP recovery discs before?

Have you backed up your data?


Regards

Visruth
Was this reply helpful? Yes No
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