what if recovery not complete and system blocked

[Stefano74]

I all, i have change the HD unit with SSD and try to recovery the system.

Before i have made the USB Recovery

I have launch the recovery, but before the finish the system return to me a message: " recovery incomplete, try to restart?"

I have try but the same result every time, now i don't know what i do!

I have also save the LOG

Anyone can help me?

Stefano

Italy

[Paul_Tikkanen · Accepted solution]

Hi, Stefano:

If the recovery process isn't working, the only suggestion I can offer would be to clean install W10 as follows...

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

1. Select Download tool now, and select Run.
2. If you agree to the license terms, select Accept.
3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.

4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

5. Select which media you want to use:
6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted. 

Then you can reinstall the drivers and available software from the PC's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-15-da0000-laptop-pc/20395828

[Stefano74]

thank you swo much i try

[Paul_Tikkanen]

You're very welcome.