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HP Recommended
HP 17.3 Touchscreen laptop
Microsoft Windows 10 (64-bit)

first computer could not access the WiFi then the windows 10 was absent now it states no OS and can,t do much with it.

I did see that a window update on 8/12/20 failed and it was about the time the problems started and I noticed a lot of questions in the support group dated about the time also. I was told to get a  recovery kit but hate to spend the money if it won't fix it.

1 REPLY 1
HP Recommended

@Grams3 

The HP Recovery Media does not actually "fix" anything -- in the sense that it would do repairs but leave your OS, data, settings, and applications intact. 

 

Instead, it completely reformats the ENTIRE hard drive, effectively erasing everything there and resetting your PC back to where it was when you got it from the factory.

 

If you are determined to do this, then check out the HP Cloud Recovery as that is a free option:

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



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