when I download something in my pc on telegram the mouse cursor start blinking and updown responding

[sr_5992pc-]

my screen getting stucked during download something on telegram and simply just in screen on time.after pressing any key on keyboard then after the pause downloding getting resume and screen start working.my hp product is 14s fq 1089Au brought in 2022 sept 22 and now in warranty.

[Sneha_01]

Hi @sr_5992pc-,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’re experiencing some frustrating issues with your HP 14s-fq1089AU laptop. Here are a few steps you can try to troubleshoot the problem:

Update Drivers: Ensure all your drivers, especially the graphics and network drivers, are up to date. You can download the latest drivers from the HP Support website

Check for Windows Updates: Make sure your Windows operating system is fully updated. Sometimes, system updates can resolve compatibility issues.

Scan for Malware: Run a full system scan using your antivirus software to rule out any malware or viruses that might be causing the issue.

Telegram Settings: Check the settings in Telegram. Sometimes, adjusting the download settings or clearing the cache can help.

Hardware Diagnostics: Run the HP hardware diagnostics tool to check if there are any hardware issues. You can find this tool on the HP Support website.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support