where do i get factory reinstall medea for my HP Notebook - 17-x061nr (ENERGY STAR)

[CGAL1970]

I tryed ti do a factory reinstall and it faild now i cant get past the faild install window when i try to reboot keeps trying to load adminastrater acount this is what im geting have saved log dose nothing but save log on usb drive details show nex window and retry its never ending loopdetails

[TheOldMan]

Here is the Software page for that model

https://support.hp.com/us-en/drivers/selfservice/hp-17-x000-notebook-pc-series/11203107/model/119266...

Scroll down to the "Software - HP Cloud Recovery" tab and follow the direction on how to find and make the Recovery software.

Keep in mind that this will return the PC to the condition it was in from the factory.

[CGAL1970]

I have been there and it keeps telling me thers not a cloud for my comp and i cant get my laptop to load up to windows so i cant get there with it am using roomates comp atm to get the file and its not an hp 

[TheOldMan]

If you follow the directions, it shows this page

https://support.hp.com/us-en/document/c06162205

Scroll down to the Video and start it.  The video explains how to do the process.  Go to the Microsoft Store, if running Windows 10 on the PC to retrieve the media.  Get the HP Cloud Recovery Tool from the store and install on the PC being used.

Have you done that?

[CGAL1970]

i have ben to the cloud recovery dl tool it installs on thes coputer only and the hp noatbook site says Result:

Product is supported.

Create your Recovery Media by the following tool:

https://www.microsoft.com/store/apps/9mtks9pr7r3n and that lin takes me to site where it downloads to the computer in on and dosent alow me to cose the usb drive 

[TheOldMan]

If I understand you correctly,  have you able to make the USB that contains the Recovery media for the

HP Notebook - 17-x061nr PC by using a different PC? 

This new media can only be used to recover the HP Notebook - 17-x061nr PC to the factory condition, it will not work on any other model.

Following the guide, is the video true?

[CGAL1970]

yes i have to download it to a thumdrive from a non hp computer and as for the video i have no idea if it works or is corect since i can not get it to download thinking will have to get new copy if windows 10

[TheOldMan]

If you need the install media for Windows 10, you can make it from this Microsoft download

https://www.microsoft.com/en-us/software-download/windows10

With a working PC, scroll down to the "Using the tool to create installation media"
and then follow the directions. You can make either the DVD or USB. Use this new media to install Windows 10.
When the install asks for the product key, click the "I don't have a product key" option to continue,
then the install will continue. It will be activated once it connects to the internet, as it uses a digital key.

[CGAL1970 · Accepted solution]

ok got the install on thum drive and atempting to install now ty so much hugs 

[TheOldMan]

OK  Glad this worked out.

Come back if you need any additional help.