while reading pdf in microsoft word edge , suddenly i got disrupted and blacked out

[Rupak786]

actually i am student , i used to read newspaper online and used to do highlight the important area and after reading i used to save . now today what happened during the reading same process happened but what problem occurs suddenly the pdf got disrupted and whole saving items get destroyed and to correct it i have to do refresh again . this problem occurs first time 

[Garp_senchau]

Ahoy @Rupak786!

Thanks for reaching out to the HP Support Community! 🏴‍☠️

I’m here to help you troubleshoot this issue and get everything back to shipshape. Just follow these steps below, and we’ll have you sailing smoothly in no time:

Update the PDF Reader

• Open the PDF reader > Check for updates in the settings or menu > Install any available updates.

Clear Temporary Files

• Press Windows + R > Type %temp% and press Enter > Select all files and delete them.

Check for Windows Updates

• Press Windows + I to open Settings > Go to Update & Security > Click Check for updates and install if available.

Try Using a Different PDF Reader

• Download and install another PDF reader.

Uninstall and Reinstall the PDF Reader

• Go to Settings > Apps > Uninstall the PDF reader > Download and reinstall the latest version from the official website.

We suggest you please install HP support assistant on your PC using this link: https://support.hp.com/vn-en/help/hp-support-assistant

1. Open the app, On the My Dashboard tab, find your computer, and then click Updates.

2. Wait while HP Support Assistant analyzes the system.

3. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.

4. If prompted, restart the computer, and then close the tool.

I’m confident this will work wonders, but if you run into any bumps along the way or need further assistance, don’t hesitate to give me a shout! I’m always ready to help, just like a trusty first mate. 💪

If this solution worked, feel free to mark it as the "Accepted Solution". That’s like a treasure chest full of gold! 💰 And if you could click 'Yes' under ‘Was this reply helpful?’, you’ll make my day better than finding a map to the Grand Line! 🌟

Now, before I let you go, let me leave you with some words of wisdom from the one and only Garp from One Piece:

"I’m Garp! The hero who can knock out pirates and tech issues faster than you can say 'bounty'!" 😎

And remember: "A true pirate doesn’t just look for treasure… they never give up on finding a solution!" 🏴‍☠️

Thanks again for being awesome! Go conquer your tech troubles like the pirate king you are and have an amazing day ahead! ⚓

Cheers,