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HP Recommended
HP EliteBook 745 G3 Notebook PC
Microsoft Windows 10 (64-bit)

i could not set up window hello

1 REPLY 1
HP Recommended

@Gaurav3110 

 

Welcome to the HP User Community.

 

Windows Hello is a Microsoft Product.

 

What you can do is dependent on your installed version of Windows (of course) and on the kind of hardware you have in your computer.

 

For example,

  • Facial Recognition requires a high-grade IR type camera.  Not every computer has this camera type.
  • Fingerprint security requires an installed fingerprint sensor.  This is generally an optional component - not all computers have fingerprint sensors.
  • PIN setup is generally available in Windows and is considered a more secure alternative to using a password.

 

Windows Hello >> How-to, Information, and Troubleshooting

Learn about Windows Hello and set it up - Windows 10 / Windows 11

 

What you have...

Computer Hardware - Service Guide

Open

 HP EliteBook 755 G3 Notebook PC and HP EliteBook 745 G3 Notebook PC - Maintenance and Service Guide

 

There is no IR webcam / camera listed for this computer.  The IR camera is required for facial recognition.

 

IF your computer has a fingerprint reader, the sensor bar will be located as shown on Pages 13-14.

Note that you have to included the fingerprint reader with your purchase - it is an OPTION and is not included on all computers.

 

If your computer has a fingerprint reader, it will be listed in the Device Manager in section Biometrics

 

Example

Device Manager - Biometric Devices

 

  1. Control Panel > icon view > Device Manager
  2. (Tab) View  > Select “Devices by type” AND “Show hidden devices
  3. Open category Biometric devices
  4. Look for and Right-Click on the fingerprint reader device > Properties
  5. Tab Details
  6. Beneath Property, “Device description”

 

If you cannot get past #3 and #4 - there is no fingerprint sensor installed.

 

Example of a fingerprint sensor listed in the Device Manager

DragonFur_0-1661531445145.png

 

=========================================================

 

HP EliteBook 745 G3 Notebook PC Product Specifications

Audio/multimedia
Audio
Audio by Bang & Olufsen
HP Clear Sound Amp
HP Noise Reduction Software
Digital Microphones (Dual Array)
2 Premium Stereo Speakers
Webcam
Optional 720p webcam

 

Security
Pre-boot Authentication
Security lock slot (Lock sold separately)
Optional Fingerprint Reader (sold separately)
TPM 1.2/2.02

 

 

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP EliteBook 745 G3 Notebook PC 

 

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Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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