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‎02-01-2017 10:04 PM

HP Recommended
Product: Example: Pavilion dv7
Operating System: Microsoft Windows 7 (64-bit)
had to restore hp laptop. how do i get free windows 10 upgrade thanks
4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2017 07:51 AM

HP Recommended

@fritobandito

 

You could try using the MS Media Creation tool:  http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10

Good Luck



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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5 REPLIES 5

‎02-01-2017 10:12 PM - edited ‎02-01-2017 10:14 PM

HP Recommended

Normally it automatically offers the free upgrade again if you had previously done it. You may have drivers/software that need to be updated first-either using HP Support Assistant or manually from your support page.

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=re_r11839_us/en/supporth...

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‎02-02-2017 06:16 PM

HP Recommended
can you provide active link? thanks all links i have tried need payment
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‎02-02-2017 09:30 PM - edited ‎02-02-2017 09:31 PM

HP Recommended

It should be offered through Windows Update. Like I mentioned you may have drivers/sotware that need updated before it rolls down to you. Have you checked manually or through using HP Support Assistant?

 

Try the direct link to MS:

https://www.microsoft.com/en-us/software-download/windows10/

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‎02-05-2017 07:29 AM

HP Recommended
thanks for all ur help , link is not working for me i have run hp assistant several time on different days after har drive restore also need to upgrade IE microsoft /hp has always updated my software automatically
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‎02-05-2017 07:51 AM

HP Recommended

@fritobandito

 

You could try using the MS Media Creation tool:  http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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