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‎10-12-2024 09:59 AM

HP Recommended
Product: HP Notebook - 15-db0186au

I want to recover original windows of my hp laptop that was installed when i purchased the laptop. I don't have hp recovery manager. I also tried hp cloud recovery tool, but it says the product id is invalid. How can i get the original windows back for my hp laptop?

Category:
1 REPLY 1

‎10-12-2024 10:47 AM

HP Recommended

Unfortunately, that will not be possible.

 

I have noticed in the last few months that HP seems to be removing cloud recovery tool support for notebooks 5 years or older.

 

Hundreds of models that used to be supported by the cloud recovery tool no longer are.

 

That leaves you with the only option of clean installing W10 by making bootable installation media with the Media creation tool from the links below:

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Notebook - 15-db0186au Software and Driver Downloads | HP® Support

 

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