I am missing all my USB ports are missing. When I try to update windows to recover them, it fails to download the 2 patches needed. Yet, the logs indicate both patches installed. I tried to do a clean/new reinstall after running DISM.exe and SCANNOW.exe with appropriate switches and this made no difference. The restore failed at 65% with no explanation.
I suspect my restore image is probably suspect. If that is the case what am I to do? With no USB ports and no factory recovery CD what are my options?
If not, to check the drive you have to follow these steps: 1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over. 2) Eventually, you will see an HP Startup Menu 3) Press the Function key for testing the hard drive (usually F2) and let it run. If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.
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