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Powder-Monkey
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windows 10 update failing, Log indicates update successful

HP Recommended
Pavilion G6
Microsoft Windows 10 (64-bit)

I am missing all my USB ports are missing. When I try to update windows to recover them, it fails to download the 2 patches needed. Yet, the logs indicate both patches installed. I tried to do a clean/new reinstall after running DISM.exe and SCANNOW.exe with appropriate switches and this made no difference. The restore failed at 65% with no explanation.

 

I suspect my restore image is probably suspect. If that is the case what am I to do? With no USB ports and no factory recovery CD what are my options? 

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WAWood
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@Powder-Monkey 

When a restore fails before completion, that is nearly always a sign of a failing drive.

 

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Powder-Monkey
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I have tried that and failed, It began the restoration but got to about 30% and then gave the message that  the restore failed,

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Powder-Monkey
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update: I forgot that I also tested the hard drive and it passed, 

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