windows 11 deleted too many yahoo plus contacts individually3 days now: all working but still stuck

[JMScearce]

windows 11 will not stop rolling since attempting to delete too many yahoo plus contacts individually as though it is stuck however, the system is still working tia

[Deep_World]

Hi @JMScearce,
 
Welcome to the HP Support Community!

Thanks for reaching out!

Sorry for the inconvenience caused don’t worry let me help you.

I understand how concerning it must be to see your Windows 11 laptop stuck in a rolling or “spinning” state after trying to delete a large number of Yahoo Plus contacts. Since Yahoo services aren’t fully supported by HP, I’ll focus on checking whether your HP laptop itself is functioning properly and suggest a few basic steps that may help.

Could you let me know:

• Does the laptop respond normally outside of Yahoo (for example, opening other apps or browsing non‑Yahoo websites)?
• Is the rolling behavior only happening in Yahoo Mail/Contacts, or does it affect the entire system?

Here are a few troubleshooting steps you can try:

• Clear browser cache: If you’re accessing Yahoo through a browser, clearing cache and cookies often resolves stuck or looping behavior.
• Try another browser: Switching to a different browser (Edge, Chrome, Firefox) can help determine if the issue is browser‑specific.
• Update Windows and drivers: Run Windows Update and HP Support Assistant to ensure your laptop’s drivers and system files are current.

From what you’ve described, it doesn’t sound like a hardware fault with your HP laptop it seems more related to Yahoo’s web interface struggling with bulk contact deletions.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

 

[JMScearce]

My HP Spectre is actually responding correctly everywhere; yet, it still, now for several days, keeps 

 the rolling behavior is affecting the entire system; yet as stated: all working correctly so go in ways I am not complaining.   Yes, I have cleared browser cache and cookies. though may do all over again.

It is acting the same on Edge and yes I have run Update and all is up to date.  Called my former IT person who gave me a quite difficult time by my use of the word "rolling, or looping" constantly; however, he is having internet issues and personal ones too.  Next?  Thanks

[Deep_World]

Hi @JMScearce,

Thanks for your response. 

I hear you, and I can appreciate how confusing this must feel especially since your HP Spectre is otherwise running smoothly and you’ve already tried the usual fixes like clearing cache, updating Windows, and checking browsers. You’ve put in a lot of effort, and I want to make sure we get clarity on what’s happening.

When you mention “rolling” or “looping,” could you help me understand a bit more? Are you referring to:

• An infinite boot loop (where the system keeps restarting and never fully loads Windows),
• Or more of a browser/account sync loop (like Yahoo contacts repeatedly refreshing or reloading)?

If you could illustrate what you see whether it’s the HP logo cycling during startup, or pages endlessly refreshing that would help us pinpoint the issue.

You’ve already been very thorough, so narrowing down whether this is a Windows boot loop or a browser/account sync loop will be the key next step.
 

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[JMScearce]

[JMScearce]

Not loving my HP now as I can't attach a video so these at least show what I am getting at.  It doesn't matter if I am on my desktop, on a website, nor does it matter which browser it keeps rolling my little obniouxs blue wheel!  I have attached 2 photos which I hope gives you the just of it.  Tried actually hiring my IT guy I have used for years, but he only became cranky and said, I can't help you, I have quit the business and I don't understand  the icon just keeps "rolling or looping."

Thanks if you've any new ideas left in your bag of tricks.  Again, all working, just aggravating.  Oh I have signed out of Yahoo then back in also and I have shut down and ran the scans.  So far absolutely no luck.  No indications of a virus causing it either.  Thanks once more.

[Deep_World]

Hi @JMScearce,

Thanks for your response. It looks like you’re still having issue with the unit.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World