windows 7 wont boot

[Hunter528]

I cant boot windows and Repairing my Laptop Does not Work Because The App Does Not Launch And Safe Mode does not load files Ever.The windows 7 loading logo does not come on normal startup Help!

[IT_WinSec]

Hello @Hunter528,

Welcome to the HP Support forum. Thank you for posting !

Could you provide your full HP product model as described here >> http://support.hp.com/us-en/document/c00033108

Did your PC come with Windows preinstalled by HP ? If yes, then does this F11 option work to start the recovery process ?

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

3. Choose F11 for System Recovery options

[Hunter528]

It Does Not Work Because I Wated More than 1 hour For The Recovery To Open But Nothing Showed Up. I Cannot Do A System Restore.

[IT_WinSec]

Hi,

Could you repeat the procedure above but instead of pressing F11, please hit F2

Open the System Diagnostics menu.

Please, test your Hard Disk Drive (HDD) and your memory (RAM).

Let me know the results.

[Hunter528]

I Can But Get An Error Code.

[IT_WinSec]

OK, can you be more specific - what is the error code ?

Does the test fail ?

Thank you for your cooperation.

[Hunter528]

Hard Drive Test Code:6AK**bleep**-5AA899-XD6U3F-60C003

Memory Test: Pass

[IT_WinSec · Accepted solution]

---

@Hunter528 wrote:

Hard Drive Test Code:6AK**bleep**-5AA899-XD6U3F-60C003

Memory Test: Pass

---

I see **bleep* in the HDD test code - not sure why... and I am unable to check the results myself due to this but since it does not pass, this means there is a hardware problem, a.k.a. PC cannot boot not because of the software (Windows) but due to hard disk failure. As I can't see the whole code, I will provide you with generic advice how to fix the issue:

Since this is faulty HDD, you will probably not be able to recovery your files.

Your options:

1) If your computer is still under warranty, please contact HP Support and inform them. They will work with you about the way to replace the faulty component.  Contact HP:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/contact-hp

2) If your computer is with warranty period expired, you will need to replace the faulty HDD - buy it on your own. There are variety of options - vendors you can choose from. You can get it online or from PC retail store, or from HP parts store http://partsurfer.hp.com/

You can also consider installing SSD instead of HDD - this is strongly recommended as SSDs are way faster, more repliable and lighter. More info on SSDs:

>> http://www.computerhope.com/issues/ch001396.htm

>> http://www.pcmag.com/article2/0,2817,2404258,00.asp

You need HDD with the very same size as the current one or bigger (small will not work) - e.g. if your current HDD is with 500 GB capacity, your new HDD/SDD must also be 500 GB or with bigger capacity. 

How to replace the faulty HDD with new HDD or new SSD: please, find info and instruction in your computer's manual or watch YouTube videos examples for your HP model.  If you do not want to do this on your own, please bring the computer (or ship it) to HP Authorized Service Center where the technicians will do this for you. If you are not sure where such a center is located, check these or contact HP for assistance in finding the nearest one for you:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

3) Last part - once you replace the faulty component - you will need to reinstall back your operating system - Windows or another. So,

3.1 ) IF your computer originally came with Windows preinstalled by HP (a.k.a. OEM Windows), then you need to use HP recovery media - DVDs or USB pen drive you have previously created   or   recovery media purchased from HP. Some general info >> http://support.hp.com/us-en/document/c00006110

If there is no recovery media at HP, you can try to contact these 3rd parties

http://www.best2serve.com/page/rcd_landing   OR   http://www.computersurgeons.com/

 to see if they can offer you such recovery media

3.2) IF your computer did not originally come with Windows preinstalled but you later installed operating system on your own, you need to use the OS / Windows installation media and install Windows on your own.

Please, let me know how it goes and do post back if you need assistance. Looking forward to your feeback/reply.