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HP Recommended
HP notebook -15-bs01One
Microsoft Windows 10 (64-bit)

This error message keeps repeatedly popping up despite closing it again and again and even if its just left there then still the messages pile up one after another. It says windows cannot find "HP Update.exe". And I couldn't find a solution online which makes me almost wonder am I the first one to face this issue?45.png 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Light_shinigami 

 

No, not the first.

It is not all that common anymore as the error is an older one.

 

Open the folder and remove the offending file name: HP Update.exe

Example

C:\Users\<YourAccountName>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs

 

Reference

 

Method - Pop-Up Messages - HP Update

 

Reference Document

HP Update Software - Retired

Excerpted:

HP Update, also known as the HP Software Update Utility, has been retired and is no longer providing new software updates. When HP Update checks for updates, a No new updates available message displays.

 

HP recommends uninstalling HP Update with the Uninstall a program feature in Windows.

 

Side Bar:  This little application will likely sneak back onto your computer if / when you (re)install the printer software.  This is especially likely if the printer software is older than the date of the retirement for the application.  Rats.  Just check Programs and Features for HP Update and uninstall it (again).

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@Light_shinigami 

 

No, not the first.

It is not all that common anymore as the error is an older one.

 

Open the folder and remove the offending file name: HP Update.exe

Example

C:\Users\<YourAccountName>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs

 

Reference

 

Method - Pop-Up Messages - HP Update

 

Reference Document

HP Update Software - Retired

Excerpted:

HP Update, also known as the HP Software Update Utility, has been retired and is no longer providing new software updates. When HP Update checks for updates, a No new updates available message displays.

 

HP recommends uninstalling HP Update with the Uninstall a program feature in Windows.

 

Side Bar:  This little application will likely sneak back onto your computer if / when you (re)install the printer software.  This is especially likely if the printer software is older than the date of the retirement for the application.  Rats.  Just check Programs and Features for HP Update and uninstall it (again).

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.