• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-20-2024 10:45 AM

HP Recommended
Product: HP 250 G8 Notebook PC (1T4K6AV)
Operating System: Microsoft Windows 10 (64-bit)

I have a Hp 250 g8 laptop with intel 11th generation processor. when installing windows, I try to load the intel rst drive driver from the installer in vain. It doesn't detect the files, I tried several versions but to no avail. Windows still doesn't detect the ssd. I don't have a Bitlocker key, so I want to reinstall it.

 

Thank you for your help. Krisz

Category:
1 REPLY 1

‎05-20-2024 11:06 AM

HP Recommended

The only suggestion I can offer would be to see if this works:

 

I zipped up and attached the Intel storage controller drivers below so Windows can find the drive.

 

Copy all of the files in both folders in the attached file to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the W11 installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next and if those are the right drivers Windows should find the drive and install.

 

Your other option if your notebook came with Windows from the factory would be to use the HP cloud recovery tool to create a bootable USB recovery drive.

 

Here is an info link for how to use the utility:

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

If the notebook came with FreeDOS, the cloud recovery tool would not be supported.

F6.zip
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.