windows installing hp

[hesam3939]

hi my produt id  not set in

HP Cloud Recovery Tool

my id:3KJ62PA#ABG

[Gaya1239]

Hi @hesam3939,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are looking for the HP Cloud Recovery Tool is used to download recovery software for your HP ENVY x2 (12-e001tu) to a USB drive, allowing you to reinstall the Windows operating system. Here’s a step-by-step guide:

Steps to Use HP Cloud Recovery Tool:

Verify Requirements:

• A working internet connection.
• A USB drive with at least 32GB of storage (ensure it has no important data as it will be formatted).
• HP ENVY x2 - 12-e001tu and another functional computer (if needed) for creating the recovery USB.

Download the HP Cloud Recovery Tool:

• On a Windows computer, go to the HP Customer Support - Software and Driver Downloads.
• Search for "HP Cloud Recovery Tool" or directly navigate to the tool's download page.
• Download and install the tool.

Run the Tool:

• Insert the USB drive into the functional computer.
• Open the HP Cloud Recovery Tool.
• Follow the on-screen prompts to create the recovery USB:
  • Select the product ID or manually input your system's serial number and product number (available on the bottom of your device or in BIOS).
  • Choose your USB drive.
  • Wait for the download and creation process to complete. This might take some time depending on your internet speed.

Use the Recovery USB on Your HP ENVY x2:

• Insert the recovery USB into your HP ENVY x2.
• Power off the device.
• Power it on and immediately press F9 repeatedly to open the Boot Device Options menu.
• Select the USB drive and press Enter.
• Follow the on-screen instructions to reinstall Windows.

Post-Installation Setup:

• Once Windows is reinstalled, connect to the internet to install the latest updates and drivers.
• Reinstall your apps and restore files from a backup (if available).

Common Issues and Solutions:

Tool Doesn't Recognize USB:

• Ensure the USB is formatted to FAT32 before starting.
• Try a different USB port or a different USB drive.

Can't Boot from USB:

• Check BIOS/UEFI settings to enable USB boot.
• Disable Secure Boot if necessary.

Download Fails:

• Check your internet connection and try again.
• Use a different computer or network.

If you encounter specific errors, let me know for targeted troubleshooting!

Refer to this document: Using the HP Cloud Recovery Tool in Windows 11 and 10

I hope this helps. 

Take care and have a good day.

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