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HP Laptop PC 15-dy2000 (2D115AV)
Microsoft Windows 10 (64-bit)

stuck on biitlocker key no one can find it need to download windows 10 on a flash drive to see if I can recover my windows operating system

1 REPLY 1
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@cmariesevere,

 

If your model has an Intel Core 11th gen processor, you need to copy Intel RST storage drivers to a Windows installation usb drive, otherwise the Windows installer doesn't detect the storage drive to install Windows on.

 

You can follow the steps below to reinstall Windows:

 

1. Use another PC to create a Windows installation usb drive with Microsoft Media Creation Tool from this link.

Download Windows 10

 

2. Download Intel RST driver from the link below. Right click the downloaded file and run it as administrator and follow the onscreen instructions to perform the driver extraction.

https://ftp.hp.com/pub/softpaq/sp146501-147000/sp146929.exe

 

3. Go to C:\SWSetup\sp146929. Double click the sp146929 folder and copy the F6 folder to the root directory of a Windows installation usb drive. The F6 folder contains IRST drivers which the installation setup needs to detect the storage drive.

 

4. Connect the usb drive to the notebook and boot the system from the usb drive. When asked where to install Windows, click on Load Driver -> Browse -> the usb drive in the window that opens -> the F6 folder -> OK.

 

5. Multiple .inf driver files may be displayed. Select one and click Next.

 

6. The storage drive will be displayed with partitions if the drive has Windows installed previously. Delete each of all the partitions just to see "unallocated space" and click Next to proceed the installation.

 

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