windows recuperation

[Zina2018]

 i want dvd for the recuperation of the exploitation system

[IT_WinSec]

Hello @Zina2018

Thank you for posting in the HP Support forum.

Just for your information - the technical terms are reinstallation or recovery of the operating system 

In order to provide you with the correct DVD or additional option, I will need specific information about your computer, and your location.

1. Please, post your full HP product model and the product number (p/n) - here is how to find this information >> http://support.hp.com/us-en/document/c00033108

2. Let me know where you are located (country) and where the PC is purchased from

3. Do you use Windows 8.1 and is this the Windows you prefer using ?

Looking forward to your reply

[IT_WinSec]

Hello @Zina2018

I received your private message where you provide me with details about your computer, your location/country and the operating system you do not like.

You can located in Africa and in such case if you want to have an original DVD which can be used to perform HP Recovery, you need to search for at a local HP partner. Here is more information how to find one:

>> https://locator.itcs.hp.com/emea_africa/en/?ml___lang=en-GB%20(1)&ml___region=EMEA_AFRICA

If you open the URL above and select location, you can see there are literally hundreds of such partners. Check with some local big names.

You might also contact HP Support directly if you are not sure where the partners are located.

>> https://www8.hp.com/emea_africa/en/contact-hp/phone-assist.html

You may also use the phone for All other countries +27 11 234 5872

[IT_WinSec]

Hello again.

If the partner is unable to provide you with a legitimate DVD for your PC model or if you believe the recovery media may be too expensive, you can try this free solution [unofficial one]

Reinstall Wndows 8 or 7 >> Use Heidoc utility and Rufus >>> https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Reimage-Computer/m-p/6490738#M5...

Reinstall Windows 10 >> https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/EliteBook-very-slow-after-drive...