www.hp.com/go/csr

[Fulove9]

Failure id: PLN2M3-7078QK-QFPH61-60RR03
PRODUCT ID: G4E28UC#ABA
HARD DRIVE CAPACITY: 320G
HARD DRIVE: 1

[Jeet_singh]

Hi @Fulove9,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issue with the computer does not boot into Windows anymore. Don't worry I'll do my best to help you with this issue.

You've performed the hardware test and it resulted with the failure ID, PLN2M3-7078QK-QFPH61-60RR03

  

Here's what the ID represents: Hard Disk 1 Quick Test Failure

  

You will need to get the hard drive replaced, this can be done either using the HP Part store, Or call the HP Phone support for a repair service. 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[SouL07]

Hey i from Chile and this is my problem :
Id de falla :MAML7H-89F8SS-XD7X61-60RK03
ID del producto : V8M49MLA#ABM
Capacidad de la unidad del disco duro : 500 GB
Unidad del disco duro 1

[arya85]

Hello, 

I have a problem with my battery and in the principal screen appears this:

ID Failure: MCQ48X-74H90C-XD7V7G-C0AD03

IP PRODUCT: J4R73EA#ABE

I have gone to the page "www.hp.com/go/csr but this is not working and appears and error.

I would like to be helped with my problem, 

thank you

[Lizbeth123]

Hola tengo un problema con mi bateria me aparecio
ID DE FALLA: PLMBJM-7J290T-XD7WLJ-C0BG03
ID DE PRODUCTO: L9H06LP#ABM
NECESITO YUDA PORFAVOR

[rick-s]

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티

Thank you for your understanding.

[Po27]

ID de l'échec GQDXKK-7929A1-XD7V7G-608303

ID Produit G6WO2EA#ABF

[rick-s]

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티

Thank you for your understanding.

[Troofel]

Failure id: PU7A1A-7MB9R1-XD7WLJ-60TK03
PRODUCT ID: L8B62ES#AKD
HARD DRIVE CAPACITY: 500GB
HARD DRIVE: 1