x360 14-cd0000 Mouse and Keyboard doesn't work after win10 update like in tablet mode

[Mike_Todd]

x360 14-cd0000 Mouse and Keyboard doesn't work after win10 update like in tablet mode

Mouse and keyboard work fine booting to a USB installed fresh win10 and installed software flawlessly attached to the network and in a matter of minutes the screen went black and I couldn't wake it up with the mouse or keyboard, both stopped working.  The machine comes on with the touch screen and a window popped up asking to star in Tablet mode... no

So reading articles I tried first doing every update for windows, didn't fix it.

I tried removing the key and mouse from device manager and restarted the machine, nothing..

I tried rolling back the driver in device manager still nothing.

I downloaded the support assistant and updates also new Bios... Still not working

I tried to manually select the driver in device manager, changing HID Mouse to PS2 mouse, nope

I downloaded the newest 2018 mouse driver from HP and tried to install it but says "a newer Synaptics driver is installed, remove that first from add remove programs"

I went to add remove programs but no Synaptics driver installed

=(

I think the driver was Synaptics SMBus Click pad originally and I changed this to the ps2 and HID Compliant mouse but nothing

I assume there is some sort of switch that disables the key and mouse when this goes convertible and that is my issue?

Help!

[KrazyToad]

@Mike_Todd

Welcome to HP Community

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

At this point I suggest you contact HP Support in your region for further assistance since you already performed a reinstallation as well

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.