your camera is currently unavailable

[patratatat]

I have had my chromebook for a couple of years but never used the camera.With the covid 19 situation I was trying to face time my grandkids.When I click on the camera it comes up (your camera is currently unavailable please check if the camera is properly connected.I have been through settings and can't find camera anywhere.Any help will be much appreciated.

[KrazyToad]

@patratatat

Welcome to HP Community

I have gone through your Post and would like to help

Ensure your Chromebook has all the updates

If the issue persists try a Power wash and check if the issue persists

Link: https://support.google.com/chromebook/answer/183084?hl=en

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[patratatat]

Hi Thank you for taking the time to help.I have tried powerwash and the problem is still there.Would you recommend I try recovery.Thanks again.

[KrazyToad]

@patratatat

Yes you could try a Recovery and if the issue persists please contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

[patratatat]

Hi thank you once again.I tried recovery and the camera still didn't work.I got on to customer support and  as the warranty ran out in January I had to pay £34.99.They were unable to fix it over the phone and reckon it is something physical inside so they have to take it in for repair.I will keep you posted but with the situation it may be some time.Thanks again for taking the time to help.

[KrazyToad]

@patratatat

Thanks for keeping me posted

Do visit our HP Support Community and drop us a message anytime you need help

Thank you