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‎04-27-2019 08:09 AM

HP Recommended

With the graphics card is clearly something wrong : the graphics card sees the task Manager, device Manager and Radeon Settings, but it does not see not AIDA64 not CPU-Z, the latter show only AMD Radeon R5 Graphics 80MB, as it is not visible in the graphics settings in the Windows, there AMD Radeon R5 Graphics acts as graphics for power saving and as graphics for high performance

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‎04-27-2019 04:56 PM

HP Recommended

@ParaZit

 

At this point I would request you to contact HP Support and our Support Engineers should be able to Remote into your computer and sort this out. If it turns out to be a Hardware issue they will provide you the Service Options

 

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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