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‎02-02-2021 12:01 PM

HP Recommended
Product: HP Stream
Operating System: Microsoft Windows 10 (64-bit)

I purchased an HP Stream recently, which came with a 1 year Microsoft 365 subscription.

 

On the blue set up screens it states "Your Office apps are already installed and ready for you.  Open any app to start your subscription".

 

My problem is that no office apps are actually installed on the laptop.

 

Any help would be appreciated. 

1 person had the same question
2 REPLIES 2

‎02-08-2021 11:53 AM

HP Recommended

@Jade1104,@, Welcome to the HP Support Community!

 

I understand that notebook has an issue with Microsoft offices installation 

 

Request you to follow the below troubleshooting steps from the click on the link below :-

 

Microsoft Office (Windows 10)

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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‎02-10-2021 08:05 AM

HP Recommended

Unfortunately tour advice did not help.

 

I have since spoken to two people within HP who gave different advice'

 

One suggested Office 365 should have been pre-installed, but it is not actually pre-installed on the laptop.  The other suggested it does not get pre-installed, but I should have been sent a Product Key with the laptop, but I was not sent this.

 

I seem to be going around in circles with HP, without solving the problem.

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